Application for Bitrix24

WhatsApp Business API Gupshup

The WhatsApp Business API Gupshup application is a connector for connecting the official WhatsApp Business API to the Bitrix24 Open Channels through the official Facebook partner Gupshup

Very important for the application to work!

Check the verification status of your company in Facebook Business Manager

To be able to connect your phone numbers to the WhatsApp Business API (not to be confused with the WhatsApp Business mobile app), your company must be verified in Facebook Business Manager.

Verify your phone number with Gupshup service

Before you enter your phone number in the settings of our application in Bitrix24, you must first verify it through the Gupshup service.

About Gupshup's WhatsApp Business API

Connect any own phone number to WhatsApp

You can connect any of your existing phone numbers.

Gupshup no monthly fee

Only session incoming and outgoing messages are paid for at a price of $0.001 per message. Replenishment of the balance of the service from $10. The time for using funds on the balance is not limited.

It is possible to create templates for outgoing messages

To be able to write to the user first, you can create the necessary templates and send them for approval in WhatsApp. Template outgoing messages are charged according to WhatsApp rates.

Free trial available

$1 is credited to the balance for free. This money can be spent on using the service. If you send and receive only session messages, that's enough for 1000 messages. The time of using the trial balance is not limited.

Features of our application
to integrate Gupshup's WhatsApp Business API with Bitrix24

All messages from WhatsApp go to the Open Channel of Bitrix24

Any messages are processed: text, image, video, audio, files, location coordinates. Messages are processed in accordance with the Open Channel settings.

It is possible to write to the user first

Special message templates are prepared in advance according to the rules of WhatsApp. Once approved by WhatsApp, messages based on these templates can be sent to users at any time.

The application is installed as a connector for an Open Channel in the Bitrix24 Contact Center

Simple, intuitive interface. All settings and actions are performed in one place - in the connector interface.

Graphical display of the status of sent messages

After sending messages from an Open Channel to a user in WhatsApp, their statuses will be displayed in the chat of an Open Channel, with the same graphic icons as in WhatsApp: "Enqueued", "Sent", "Delivered", "Read".

WhatsApp message sending automation

When installing the application, a new SMS provider is automatically created in Bitrix24, only in this case, not SMS, but messages are sent to WhatsApp. Sending is carried out both manually and automatically from anywhere in the CRM: Automation rules, Workflows, CRM Marketing (SMS Campaign, Messengers)Lead timelineDeal timelineContact timeline, Company timeline.

Can be used in conjunction with various chatbot applications

Chatbots connected to the Open Channel through various applications for Bitrix24 will also work in WhatsApp through this application.

Free 30-day trial

After installing the application, we provide 30 days for free use of the full functionality. No credit card required, cancel any time.

24/7 Support Services

We Provide our customers with our 24/7 high-quality support services all around the world. Our support chat is automatically added to Open Channel of ​your Bitrix24 when installing the application.


How to install the app


Cancel or switch plans anytime.

Free 30-day trial

No credit card required, cancel any time.

30 days

    Full functionality. The trial period is counted from the moment the application is installed.

Monthly Plan

per month

    Payment is made in the interface of the connector installed by the application in the Bitrix24 Contact Center.


Annual Plan

SAVE 16%

per year

    Payment is made in the interface of the connector installed by the application in the Bitrix24 Contact Center.

How to access the WhatsApp Business API

To get started with the WhatsApp Business API, you need to verify your company in Facebook Business Manager. Based on our own experience, we have developed detailed instructions.

If you do not have time or other resources to configure the application

If you do not want to understand the settings of the application yourself or your company does not have the appropriate specialists, then you can always order these services from us. Write to us to request a price for our services.