The WhatsApp Business API Gupshup application is a connector for connecting the official WhatsApp Business API to the Bitrix24 Open Channels through the official Facebook partner Gupshup
Very important for the application to work!
Check the verification status of your company in Facebook Business Manager
To be able to connect your phone numbers to the WhatsApp Business API (not to be confused with the WhatsApp Business mobile app), your company must be verified in Facebook Business Manager.
Verify your phone number with Gupshup service
Before you enter your phone number in the settings of our application in Bitrix24, you must first verify it through the Gupshup service.
Connect any own phone number to WhatsApp
You can connect any of your existing phone numbers.
Gupshup no monthly fee
It is possible to create templates for outgoing messages
To be able to write to the user first, you can create the necessary templates and send them for approval in WhatsApp. Template outgoing messages are charged according to WhatsApp rates.
Free trial available
$1 is credited to the balance for free. This money can be spent on using the service. If you send and receive only session messages, that's enough for 1000 messages. The time of using the trial balance is not limited.
Features of our application
to integrate Gupshup's WhatsApp Business API with Bitrix24
All messages from WhatsApp go to the Open Channel of Bitrix24
Any messages are processed: text, image, video, audio, files, location coordinates. Messages are processed in accordance with the Open Channel settings.
It is possible to write to the user first
The application is installed as a connector for an Open Channel in the Bitrix24 Contact Center
Simple, intuitive interface. All settings and actions are performed in one place - in the connector interface.
Graphical display of the status of sent messages
After sending messages from an Open Channel to a user in WhatsApp, their statuses will be displayed in the chat of an Open Channel, with the same graphic icons as in WhatsApp: "Enqueued", "Sent", "Delivered", "Read".
WhatsApp message sending automation
When installing the application, a new SMS provider is automatically created in Bitrix24, only in this case, not SMS, but messages are sent to WhatsApp. Sending is carried out both manually and automatically from anywhere in the CRM: Automation rules, Workflows, CRM Marketing (SMS Campaign, Messengers), Lead timeline, Deal timeline, Contact timeline, Company timeline.
Can be used in conjunction with various chatbot applications
Free 30-day trial
24/7 Support Services
Screenshots
New WhatsApp connector
in the Contact Center
Connector
settings
Connector
in widget settings
Bitrix24 widget with a link to the WhatsApp chat on the website
Chat on the official WhatsApp app
Chat in the Bitrix24
Sending a WhatsApp message from the Deal timeline
Sending a WhatsApp message from the Deal workflow
Sending a WhatsApp message from the Automation rules
History of WhatsApp messages in the Deal timeline
Timeline notifications if sending message to WhatsApp fails
Notification in the Bitrix24 chat if sending a message to WhatsApp has failed
Sending a templated WhatsApp message outside the 24 hour window
History of templated WhatsApp message in the Deal timeline
Receiving a templated WhatsApp message in the official application
How to install the app
Pricing
Cancel or switch plans anytime.
How to access the WhatsApp Business API
To get started with the WhatsApp Business API, you need to verify your company in Facebook Business Manager. Based on our own experience, we have developed detailed instructions.
If you do not have time or other resources to configure the application
If you do not want to understand the settings of the application yourself or your company does not have the appropriate specialists, then you can always order these services from us. Write to us to request a price for our services.
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