Installing the WhatsApp Business API Gupshup app in Bitrix24

Application for Bitrix24

WhatsApp Business API Gupshup

Very important for the application to work!

Check the verification status of your company in Facebook Business Manager

To be able to connect your phone numbers to the WhatsApp Business API (not to be confused with the WhatsApp Business mobile app), your company must be verified in Facebook Business Manager.

Verify your phone number with Gupshup service

Before you enter your phone number in the settings of our application in Bitrix24, you must first verify it through the Gupshup service.

How to do it in detail

App installation start

Click the blue INSTALL button in the header.An installation pop-up window will open.
Read the license agreement and privacy policy at the links provided.
Check the boxes if you agree to the terms and click the green INSTALL button.
After successful installation, the customer support chat is activated.

Click the blue INSTALL button in the header.

Read the license agreement and privacy policy at the links provided. Check the boxes if you agree to the terms and click the green INSTALL button.

After successful installation, the customer support chat is activated.

Customer support chat window.

Connector activation

Go to the Contact Center and click on the new WhatsApp Business API Gupshup connector installed by the application.
On the connector interface slide, click the CONNECT button.
Enter Gupshup API key and Gupshup sender phone number, click the "To plug" button.
Copy the callback URL and enter it in Gupshup settings.

Go to the Contact Center and click on the new WhatsApp Business API Gupshup connector installed by the application.

On the connector interface slide, click the CONNECT button.

Copy the API Key in the Gupshup WhatsApp dashboard. More details on the link: https://aiapps.pro/tpost/9t58mhzkf1-how-to-get-gupshup-api-key

Enter Gupshup API key and Gupshup sender phone number, click the "To plug" button.

If your company has not yet been verified in Facebook Business Manager and your phone number has not yet been approved, then while you are waiting for verification, you can test our application through the Gupshup test number according to our instructions https://aiapps.pro/tpost/4ulol72vh1-how-to -try-the-whatsapp-business-api-gup

How to access and connect your own phone number
to the WhatsApp Business API via Gupshup

Go to the How To page

Copy the callback URL and enter it in Gupshup settings.

Enter your Callback URL in Gupshup settings.

The connector is ready for use

Send a test message to your WhatsApp Business number.
Receive a message in the chat of the Open Channel in Bitrix24.
Write a test answer in the Open Channel chat in Bitrix24.

Send a test message to your WhatsApp Business number.

Receive a message in the chat of the Open Channel in Bitrix24. Write a test answer in the Open Channel chat in Bitrix24.

Go to the How To page

How to access the WhatsApp Business API

To get started with the WhatsApp Business API, you need to verify your company in Facebook Business Manager. Based on our own experience, we have developed detailed instructions.

Get instructions

If you do not have time or other resources to configure the application

If you do not want to understand the settings of the application yourself or your company does not have the appropriate specialists, then you can always order these services from us. Write to us to request a price for our services.

Send a price request for app customization services