Very important for the app to work!
Connect your phone number with Gupshup service
Before you enter your phone number in the settings of our app in Bitrix24, you must first connect it through the Gupshup service.
The Gupshup App must be linked to our Gupshup Partner ID 117 (ANWEB)
Before proceeding with the Go-Live process, you must set our Partner ID 117 in the settings of your Gupshup App in the Gupshup dashboard.
App installation start
- Click the INSTALL button in the header. An installation pop-up window will open.
- Read the license agreement and privacy policy at the links provided.
- Check the boxes if you agree to the terms and click the INSTALL button.
- After successful installation, the customer support chat is activated.
1
Connector activation
- Go to the Contact Center and click on the new WhatsApp Business API Gupshup connector installed by the application.
- On the connector interface slide, click the CONNECT button.
- Enter Gupshup API key and Gupshup sender phone number, click the "To plug" button.
- Copy the callback URL and enter it in Gupshup settings.
2
How to access and connect your own phone number
to the WhatsApp Business API via Gupshup
The connector is ready for use
- Send a test message to your WhatsApp Business number.
- Receive a message in the chat of the Open Channel in Bitrix24.
- Write a test answer in the Open Channel chat in Bitrix24.
3
Get our help connecting to the WhatsApp Business API
You can write to us in the support chat to get help with connecting.
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